Disable call forwarding

When to disable

Disable forwarding when you have migrated marketing to your AI line or when troubleshooting carrier loops. Disabling in Call 24/7 updates the recorded mode but does not automatically remove carrier-side forwards.

Disable steps in console

1. Open Call Forwarding while forwarding is enabled.
2. Click Disable forwarding.
3. Confirm the browser dialog.
4. Wait for the success toast and the status badge returning to disabled.

API: POST /business/line/disable-forwarding.

Carrier-side cleanup

Helper text warns that disabling in console alone does not stop physical forwarding. You must also turn off divert in your provider app or support ticket. Otherwise calls may continue routing to the AI line even though console status shows disabled.

Recommended order:

1. Remove carrier forwarding first if you want public number to ring locally again.
2. Disable in Call 24/7 to stop add-on billing.
3. Test public number rings expected destination.

Alternatively, if you still want AI answers but only via direct AI number, remove carrier forward and disable console feature for billing alignment.

Re-enable later

You can enable again later with the same one-click flow — forwarding is free. Phone-side steps must be repeated if you removed the divert at the phone company.