Carrier instructions (US, UK, AU)

Console picture guides vs. this reference

The console page shows picture guides for iPhone and Android (Settings screens with the exact rows highlighted) plus universal dial codes for missed-calls-only forwarding: *67*<AI number># (when busy), *61*<AI number># (when unanswered), ##002# (cancel all). This page is the extended per-carrier reference for landlines, PBX, and carrier apps.

Whichever route you use, forward from the listed public number to your AI line, keeping your old number on Google and menus.

United States carriers

Default region when country is US. Carriers include AT&T mobile, Verizon mobile, T-Mobile/Metro, and US landline/VoIP providers (Comcast, RingCentral, etc.).

AT&T (mobile)

1. Open AT&T app or att.com wireless line settings.
2. Navigate to Call forwarding.
3. Set forward all calls to your AI line E.164.
4. Some accounts support GSM codes; verify with AT&T help if app option missing.
5. Test by calling your public number from another phone.

Verizon (mobile)

1. My Verizon app → Account → your line.
2. Plans / Services → Call forwarding.
3. Enable unconditional forwarding to AI line.
4. Save and test.

T-Mobile / Metro

1. T-Mobile app → line → Call forwarding.
2. Always forward → AI line.
3. Save and test.

US landline / VoIP

1. Log into voice portal or phone support.
2. Request unconditional forwarding from listed public number to AI line.
3. Confirm activation then test inbound call.

United Kingdom carriers

Region note: divert all calls (unconditional) from listed number to AI line; keep old number on marketing.

BT

1. Sign in at bt.com or BT Business.
2. Phone service → Call features → Call diversion.
3. Divert all calls to AI line including +44.
4. Save and test.

EE

1. My EE app or ee.co.uk.
2. Plan → Call settings → Divert calls.
3. Divert all calls → AI line.

Vodafone UK

1. My Vodafone → Plan → Call settings → Call divert.
2. Divert all calls → AI line.

O2 / Three

1. Provider app → Call forwarding / Divert.
2. Enable divert all calls unconditional.
3. Destination AI line with +44.

Australia carriers

Region note: use the mobile or business line customers already dial; forward unconditional to AI line.

Telstra

1. My Telstra app or telstra.com.au service page.
2. Mobile service → Call Forwarding / Divert.
3. Divert all calls.
4. Enter AI line in full +61 format.

Optus

1. My Optus app → plan → Call forwarding.
2. Forward all calls → AI line.

Vodafone Australia

1. My Vodafone → Plan / Services → Call divert.
2. Divert all calls to AI line.

Business landline (any provider)

1. Business portal or support call.
2. Request unconditional forwarding to AI line.
3. Provide existing listed number as source.
4. Test after provider confirmation.

Universal rules

• Use international E.164 destination including country code.
• Choose all calls / unconditional, not busy or no answer only.
• Test from a different handset than the forwarding phone.
• Keep screenshot of carrier confirmation for staff runbooks.