These terms appear throughout the Console and documentation. Understanding them early prevents confusion during setup and daily use.
Core product terms
| Term | Meaning |
|---|---|
| Console | Your signed-in workspace at /dashboard for managing the agent, calls, and billing. |
| Agent | The AI receptionist that answers on your line or WhatsApp channel. |
| AI line | The dedicated inbound phone number assigned to your business in US, UK, or AU markets. |
| WhatsApp AI | Text and voice-note receptionist on WhatsApp for supported South Asian markets. |
| Kill switch | Emergency pause that stops the agent from answering new calls. |
| Call Logs | Historical list of inbound interactions with status and summaries. |
| Billing Manager | Subscription, payment method, usage breakdown, and invoices. |
Signup and activation terms
- Work email: Business email used for sign-in, OTP codes, and billing notices. Personal inboxes work if you monitor them daily.
- Regulatory docs: One-time carrier verification uploads for UK and AU phone numbers.
- Activate your line: Post-payment flow to search, select, and attach a phone number.
- Proceed to payment: Final signup action that opens secure checkout.
Usage and billing terms
- Platform fee: Monthly plan charge shown on Overview and Billing Manager.
- Usage rate: Per-minute charge for talk time after trial or included allowances.
- Talk time used: Minutes and seconds consumed by answered calls in the current period.
- Balance due: Estimated usage charges not yet invoiced; pulses on Overview when above zero.
- Grace period: Short window after a failed payment where service continues while you update your card.
- Suspended: Account state where the agent stops answering until outstanding charges are paid.
Where to learn more
Continue with Sign up and login for field-by-field wizard help, Console shell for navigation, and Overview for dashboard widgets. Documentation search (sidebar or top bar on public docs) finds articles by keyword such as kill switch, trial, or WhatsApp.